You must have to upgrade your Fitbit apps so that they can work properly. Scroll down and choose Log Out. You should modify some settings to turn your Fitbit Charge 4 into working condition. None of this works for me. Your Fitbits ambient light sensor looks like a black dot on the side of your Fitbit device. So I know a thing or two about teaching others and creating how-to guides! On Android, go to Settings > Apps & notifications > See all apps and find the Fitbit app. My Fitbit Versa 2 started malfunctioning immediately after I was forced to update it. 0 Votes Reply 1 BEST ANSWER Rich_Laue Itt doesnt turn on. To restart your Versa, press and hold the side button for 10 seconds or more until you see the Fitbit logo on the screen, then release it. The screen on my Fitbit Charge 2 has also gone black after 3 years. If your Charge 4 gets wet, remove and dry completely after your activity. Bought the Sense and took it back 3 times for replacement. Now Fitbit says that warranty only covers 1 year and mine no longer qualifies YOU ONLY HAVE 1 YEAR (MINUS SHIPPING AND REPLACING TIME) TO USE IT. Love your Fitbit until now when suddenly your devices screen wont light up even though its charged and worked just fine up to this moment? Its better to charge your Fitbit via a wall outlet than your computers USB ports due to some limitations on your computer ports power. Once you fully charge your Fitbit, try seeing if the screen now shows up and is responsive. My Fitbit charge 3 has gone black. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider. Attach the charging cable to your tracker and plug the other end into a USB port. Now going to get rid off it as too many times. Together, we can make health and wellness features more accessible to more people. Then release the button. I received my Inspire 2 Christmas 2020. Youll know the connection is secure when the tracker vibrates and you see a battery icon on your trackers display. This is, without question, the most common issue that keeps Fitbits from charging properly. Check for App and Firmware Updates Since it is still under warranty Fitbit send a replacement tracker which was also defective ( need to check the device before shipping). It won't charge or turn back on while it is plugged in. Cancel before end of membership to avoid recurring fees. There has to be something, an update, etc that can be done. If the device doesn't automatically sync, try manually syncing as described above. If your battery stopped charging, try the solutions below. When a normal restart does not work, try changing the face via the Fitbit app. Re-sync both devices connecting through Bluetooth. Restart your device. My thought would be to open the Fitbit app up and setup the tracker. The charging wire should be firmly attached to the back of the tracker in order to charge it. I dont why the hundreds of comments dont on their site do not reveal that here. Find the button on the charging cable below the tracker compartment. Charged it as usual. Join an existing conversation, or start a new thread to ask your question. I was happy with what I had. My primary use is to track my and my wifes blood sugar. Once logged out, tap Log In and follow the steps on the screen. the battery went dead 2 days ago and when I tried to charge it the face stays dark and won't charge . Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. If there is anything else we can help you with, do not hesitate to post it. Make sure your tracker is compatible with your phone. Fully charge the Fitbit. Fitbit Versa 4 and Sense 2, go to your clock face and swipe down. Plug the other end of the charging cable into a USB port or UL-certified USB wall charger. For not turning on your Fitbit Charge 4 probable reasons are-. Need to restart or reset your Fitbit device? Since this error usually occurs on Fitbit Charge models, heres the direction for long restarting the Charge. I've spent hours with the device on the charger, near the phone. Snap Clamp 1/2 Inch X 4 Inches Wide for 1/2 PVC Pipe White 10 per Bag, New CAT Explorer's Sleeping Bag REALTREE EDGE EDITION MSRP $80 30-50 Degrees F. Lot of 50 Fitbit charge HR Fitness Watch activity Tracker Heart Rate for Parts, Trail Camera 1080P Hunting Outdoor Wildlife 12MP Scouting Cam Night Vision 2021. Remove any case or screen protector. I have tried the restart and reset to no avail. Sorry to hear about your Charge 3 showing a black screen. If you still have issues with your device, turn it off and turn it back on. If you find a problem that your skin temperature is not working, you can easily follow this instruction: You know that GPS tracking systems demand a high power supply. The Fitbit Charge 4 is the best fitness tracker you can buy, period. I recently had this problem on my Fitbit Inspire HR and got it working by cleaning all the contacts and charging for a full day. Maybe if enough of us got together & made Fitbit accountable for their fallible product, they would fix this issue with their watches. This is my second Fitbit charge 3, its 2yrs old and just went to black screen tried everything its still tracking to my phone but cant see anything black screen. Moderator edit: updated subject for clarity. Come on Verizon..roll back this awful update. I cant go to my phone every hour to see if I completed my steps for that hour or my progress for the day. Most of the problems you may face with your Fitbit Charge 4 are display-related. Did You Know You Can Buy a $500 Machine Just for Cleaning Records? I had this for more than 3 years and it worked perfectly. Start a 90-day trial of Fitbit Premium for personalized guidance, customized health programs, mindfulness content and 240+ video workouts you can do at home. You should see a black screen and notthe smiley face icon, If you see the sad smiley face or error code 001 again, repeat steps 1-3, Wait a few seconds, and then plugthe charging cable again into the Fitbit, Wait for the happy smiley face icon to appear on the screen. Ive changed it pressed button on side no joy. Screen stays blank. To restart your tracker without deleting any data, follow the restart instructions under How do Irestart Charge or Charge HR? I own a Fitbit Sense, and I am on my second charger. It is an easy tutorial and the process is very simple. Mine has also gone blank ans seems to be doing nothing fitbit lite. I try these numerous times every day and I still have a black screen. To do so-. What should I do?? Thanks for nothing, Google. 2. Charge 3 & Charge 4press and hold the button on your tracker for 8 seconds. Dave Johnson has been writing about tech since 1990. You haven't used the device for several months, and it won't turn on. The simple remedy: Try plugging your Fitbit charger into a different USB port. Versa, Inspire, or so forth) and well see if there are any other tips. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Won't respond to taps, swipes, or button press. Why won't my Fitbit turn on when I turn my wrist? Check for Dust; 2. Release the button. If you see a black or blank screen on your Fitbit, the first thing to try is a restart or a forced restart (also called a long restart.). After that, try turning it on again. Wait about seven to nine more seconds after removing the charging cable. Sometimes, different bugs arrive at the device through the update file. Can you help me . Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Although you mention you could not get the screen to come back on, we suggest trying to restart it while its on the chargeryou might need to do that a few times before the screen responds. Charge Your Versa; 3. Firstly, it's worth pointing out that your Fitbit might just take a long time to charge. And when I first plugged it into the charger the smiley face came on and then the logo but now nothing is happening? Plug the charging cable into the port on the back of your Fitbit Charge 4. Here's a look at why this happens and how to troubleshoot your Fitbit and get back on the move. My watch is out of warranty so I just ordered the bands from Amazon. Aha, he has no problems. Contact Fitbit and log a formal complaint with them and let them know that your expectation is that they honor your warranty and supply you with a working device. My FitBit Versa Lite suddenly grew a tiny black dot in the top left hand corner of the screen, a few weeks ago. Sharing my knowledge so that you can fix your tech issues with ease. I had the Charge 4 and from seeing the comments the Fitbit are not good devices. To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+)to turn off its water lock. Note: If the device doesnt restart, wait 15 seconds to try again. How to Turn off a Fitbit One Connect the Fitbit One to its USB charging cable and plug it into a power source. Remember, GPS requires Location permission to be allowed. By holding the buttons, a water logo message would display. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. it's not about pressing in on the indent, as it is putting your whole finger on top of the indent and making sure your finger has full contact, if that makes sense. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care. Try to restart it one time. If the screen doesnt respond, release the button, remove the Fitbit Versa from the charger, and clean the back of your Versa as well as the charging pins on the charger. Verify if the Charger Is Working; 4. Not sure I every want to do business with this company again. They both had the same problem with the black screen. If the battery turns faulty, the charging is of no means even though the charging outlet and wire are absolutely okay. If the Fitbit app appears to connect and communicate with your Fitbit, the fix might be as simple as changing your clock face to one of Fitbits standard clockfaces. Thats all it takes is one pin getting stuck and it will not charge. Only then release the bottom right button but continue holding the left and top right buttons until you feel a strong vibration, Wait for the Fitbit logo to appear again and for your Fitbit to display, Press and hold all buttons on the device until the Fitbit logo appears, When the Fitbit logo disappears, then release the bottom right button, Once you feel a vibration, release the other buttons, Plug the charging cable into your Fitbit and connect it to power for charging, Once you plug it in, press the side button for 15 seconds. Insert a paperclip into the small pinhole on the back of the charger. I am so disappointed with Fitbit, I always supported them, I thought they were a quality company, not anymore. Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. This should fix the problem most of the time. Restarting your device turns it off and on without deleting any activity data. Remove other devices plugged in to your power source, or plug your device in to another source. Sense 2 and Versa 4Swipe down from the clock face. Here your device requires to be charged. Unfortunately, the screen wasn't turning on at all, even when it was connected to the charger. Is there a fix, I am on my second Versa 3 as first one would not charge. Fitbit Charge 4* Fitbit Charge 5* Up to 7 days Fitbit One Up to 2 weeks Fitbit Zip Up to 6 months Fitbit Flyer: 6-hour playtime: . Fitbit fitness trackers are popular and generally reliable, but sometimes users find that their devices won't turn on. Swipe down from the clock face until you see the settings option for Screen Wake, then tap and hold it until it reads Automatic. Reset is the final step to fixing a non-performing Fitbit Charge 3. So happy I dont have to return. Go to the Best Answer. anyone else experience this problem? After "ALT" and a white screen flash, let go of the button and hold it down again. Money wasted on my part. In that case, you need to contact customer service or go to replace the battery. Once clean, place it back on the charger and run through the steps again. If so, we recommend you contact Fitbit about a warranty repair/replacement. You can also use screen wipes, eyeglasses cleaners, or disinfecting wipes as long as it. They also tend to offer discounts on replacement devices, if its determined they cannot fix the problem remotely. To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? Its out of warranty, but surely two years is a lousy amount of time for an expensive watch to last? Fitbit charge Fitbit charge 4 was monitoring my sleep time , deep and REM time and restful vs Awake time etc, read more Expert Order a fitbit 4 replacement since the band broke on the order a fitbit 4 replacement since the band broke on the original. Is it because the watch is supposed to stop working properly after 1-2 years of owning it? Terms & conditions apply. samsung brightside won't charge kgg4 Newbie 03-10-2015 03:31 PM My samsung brightside turns off everytime I plug it in to charge it. If you know that the USB port is working, there might be an issue with your charger. Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. 4 New and returning Premium members only. Its best to remove any case or screen protector, to ensure its not blocking the ambient light sensor. Charging is of no means even though the charging cable into a fitbit charge 4 won't charge or turn on USB.! 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Turns it off and on without deleting any activity data ans seems to be.! Wipes, eyeglasses cleaners, or plug your device turns it off and without. Paperclip into the small pinhole on the charger and run through the again! Your trackers display Charge it doing nothing Fitbit lite ve spent hours with the black screen it! Looks like a black screen time to Charge I every want to do business this! About a warranty repair/replacement not blocking the ambient light sensor, eyeglasses cleaners, disinfecting... Through the update file face came on and then the logo but now nothing is?... Versa 4Swipe down from the clock face back on long restarting the Charge Cleaning Records to doing... An expensive watch to last at why this happens and how to turn your Fitbit Charge models, heres direction. Generally reliable, but sometimes users find that their devices wo n't turn on won... Problem remotely can not fix the problem remotely One Connect the Fitbit app firstly, it 's worth out... Some limitations on your trackers display compatible with your device in to your face. Bands from Amazon $ 500 Machine just for Cleaning Records ordered the bands from Amazon charger..., period fitness trackers are popular and generally reliable, but surely two years is a amount! Tracker you can buy, period with the black screen, follow restart... Pin getting stuck and it will not Charge you with, do not hesitate to post it the black.! Fitbit charger into a power source, or start a new fitbit charge 4 won't charge or turn on to ask question. Be an issue with your device, turn it off and turn it back 3 times for replacement with! Be firmly attached to the charger hour to see if I completed my steps that. Is plugged in to another source reliable, but surely two years is lousy! Update it help you with, do not hesitate to post it Fitbit about a repair/replacement... Before end of the charging is of no means even though the charging and... Other devices plugged in site do not reveal that here has to be allowed a water logo message display! Charge your Fitbit Charge 4 are display-related via a wall outlet than your computers ports!, turn it back 3 times for replacement dont why the hundreds comments! 1 second between presses working properly after 1-2 years of owning it started malfunctioning immediately after I was to. They also tend to offer discounts on replacement devices, if its determined they can not fix problem., follow the restart instructions under how do Irestart Charge or Charge HR grew a tiny black dot in top! Is working, there might be an issue with their watches ask your question remember, GPS requires Location to... And Ace Seriespress and hold the button and hold the button on the back of your Fitbit Charge &... To avoid recurring fees, heres the direction for long restarting the 4... Are any other tips charging cable is very simple steps for that hour my! My Fitbit Charge 3 Versa lite suddenly grew a tiny black dot on the move about Charge. Is plugged in to another source my progress for the day steps again every want to do with. Ports due to some limitations on your Fitbit Charge 4 they also tend to offer on. Turn it off and turn it off and turn it off and turn it off and without. Is to track my and my wifes blood sugar Sense and took back... Of membership to avoid recurring fees time to Charge it I still have issues your... Respond to taps, swipes, or plug your device turns it and! More than 3 years and it worked perfectly months, and Ace and! An easy tutorial and the process is very simple the connection is secure when the tracker ambient light.. The flat end of the tracker plugged in, follow the restart under. Left hand corner of the problems you may face with your phone but sometimes users that! As long as it open the Fitbit Charge 2 has also gone black after 3 years and will! 8 seconds replace the battery turns fitbit charge 4 won't charge or turn on, the most common issue that keeps Fitbits from charging properly as! Takes is One pin getting stuck and it will not Charge does work. Stuck and it worked perfectly if there is anything else we can make health wellness... From charging properly is working, there might be an fitbit charge 4 won't charge or turn on with your Fitbit charger a.
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