Visa, MasterCard, American Express, Discover, Check. He came in trouble shot the problem explained everything that he was doing and needed to do. I am going to dump this company's contract ASAP. There was installation all over my clothes. Management is good and cares about employees. Their work is thorough and professional! Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Replace water softener with Aquasauna water filtration system. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. Called owner today and left voicemail on cell phone, will continue to try and reach out. I told my boss and she told upper management but they got mad at us. Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. I have a warranty so I'm forced to keep dealing with them. There are still labor laws to abide by! Air Conditioning. Called Parker & Sons to get a simple kitchen faucet replaced. Whether you need repairs, maintenance, installations, or honest estimates for your next big project, were here to help. Plumbing. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Their technician Josh is the absolute best!! Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. The install takes, at most, 3 hours. Phoenix: (602) 273-7247. Having problems? We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. Schedule an appointment with us today! I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. We used Parker several times and were happy. The sales people and technical staff were efficient and professional. Everybody was friendly and courteous. The manager said he would make it right. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. Accursio was wonderful. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. We are very . 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Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. Im without heat. Calling Parker & Sons was the best move I ever made. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The managers don't communicate well at all. I never give 5 stars, they did nothing wrong to get 4. Customer service contacts and company information. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. My invoice shows I paid $285.75. We also have a Tucson site. I may have not been presented other billing options. We're not your Average Joe! WE appreciate every review we receive, good or bad. Stay up-to-date on current news, promotions, and industry tips. Avoid this company. Mike was wonderful! Parker and sons have been to my house to work on it multiple times over the course of a year. Showing 1-10 of 198 results. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. I had a lower electric bill with my old a/c. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We know he'll love your shout-out as much as we do. electrician, air duct cleaning, ceiling fans. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. Had been without plumbing for days already. During the week we also done get assigned breaks. Once they fix something its fixed right, dont have to call them back for the same thing again. We were told we could be put on stand by for the next day which was great. Random schedule changes which affect your life. To find more licensing information for your state, visit our. We take COVID-19, and the health of our customers and technicians seriously. Beat local competitors. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. I contacted Parker and Sons and technician came out on 08/11/22. the technicians were on time, friendly and very professional. So $3250 for 8 hours of labor. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. always great and friendly service. Thank you so much Jan for the great review for Andrew. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. What a Melvin! Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. The managers don't communicate well at all. We had our 1st ac regular maintance service. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. So many - HR department works so closely with everyone else that nothing is confidential. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. i expected an expensive repair and the very honest tech did only what was needed at a very minimal price.I was very impressed. The department is basically understaffed. Months, later, no rebates. So sorry for the inconvenience. He also tried to sell me a $500 repair to replace the relay switch that costs $50. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Companies can ask for reviews via automatic invitations. !,,,thank you againpsthe follow up email you sent of bill including pictures and also video depicting were water from broken pipe was coming from.helped my insurance company too.sincerely Ben Filippelli. It was in the afternoon; the house is freezing cold and being heated with the oven. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. Why bother even to schedule in advance? Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. Their request will take **** business days to process. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! No job is too big or too small, so contact the experts at Parker & Sons today. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. The email sent to *************************** is attached. and gave us a seer of 14 that is just standard performance. Verify your email to use filters. We have to clean ourselves in the office. Small claims court should get a reply. UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. I'll be leaving soon. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. The company is NOT stingy with their money for this department. They were able to come out SAME DAY and get our AC back up and running. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. We would give them a 5 Star rating. Verify your email to use filters. Note that complaint text that is displayed might not represent all complaints filed with BBB. Report. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. Marion, we love it when our techs hit a grand slam! A Note From Our President Regarding COVID-19. Good. Thank you we will be calling you for other jobs in the future. Parker and Sons has standard refund processes that were followed. Friendly environment I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Parker and Sons are thieves!! I asked for a refund of my monthly service charges that they refuse to service me for and they refused. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. These are just a few examples: Dave at Parker and Sons came to my rescue. Parker & Sons is amazing. Gentleman was polite, courteous and professional. BBB is here to help. All works was done neatly and in a timely fashion. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. Parker & Sons installed soft water for us in our home. This is being addressed immediately and someone will reach out. Andrew did a great job replacing light fixtures in 2 bathrooms. They explained every single thing they did. Interactions with customer service as wells as the techs on site have always been easy and helpful. They never call me back. We have to clean ourselves in the office. I called Parker and sons and they dont show that I owe any money. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. Verification can help ensure real people write reviews about real companies. Having problems? Interactions with customer service as wells as the techs on site have always been easy and helpful. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I guess they dont check their workers. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Then they sent a service guy out and he went up in the attic couldnt find anything wrong. They expect allot from employees. - hours vary a lot I have a large so I needed two new AC units. In fact, our technicians are trained and certified to provide a wide array of electrical services, including: electric panel upgrades, house rewiring, ceiling fan installation, etc. heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. He ignored me when I said we had another unit and just left, leaving me fuming. Later spoke to ******* from Parker and Sons who indicated I would be refunded $219.78 for plan. Contact us today! Luckily, my next call was to Parker & Sons. The cost would've been $700+. A technician named Eroy came out and didn't bother to tell me anything he was doing or what he was checking. Lastly, this guy was supposed to "have experience with Solar systems". Hi Lois. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. We also offer installation services for new equipment. They are not authored by Glassdoor. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The work was done carefully and everything was communicated to me along the way. Bait and switch sales tactics are illegal. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. I warn you do not use them. There are still labor laws to abide by! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. . They never stick to things - they make changes too much. My husband call him three times the other day .No return call. We are very happy. Absolutely phenomenal. Not many opportunities for promotion/advancement, You have 30 hours any season. My boss tried to do something about it but we still have to do it then I found a bug. They should be ashamed of themselves!!! He checked all my emergency shut-off values in the house and washer hoses . Anyhow, we were desperate. From the hourly and the bonus structure. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. Audrey, your safety and satisfaction is of the utmost importance. Juan, we agree. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. The charge would be $3,819.00. When the installer came out they were nice but didnt even cover my clothes with plastic. BBB Business Profiles generally cover a three-year reporting period. Very pleasant. Everything was repaired and I am thrilled that I called the right company. We also have a Tucson site. Then tried to put them on a monthly plan at over $20.00 per month. Get more reviews from your customers with Birdeye. Our experts are Trust Certified in addition to being licensed, bonded, and insured. Reporter441233 Sign in to contact user. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. It helps us realize where we may fall short, although we have great intentions. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. This rating has decreased by -8% over the last 12 months. Parker & Sons is a trusted provider of heating, cooling, air quality, plumbing and electrical services for both residential and commercial clients, featuring award-winning customer service,. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 Provided is accurate duct cleaning, Costco recommend this company, so contact experts. My clothes with plastic another unit and just left, leaving me.... Could be put on stand by for the Aquasauna system and install, Parker & Phoenix... Operate effectively experts are trust Certified in addition to being licensed,,! Department works so closely with everyone else that nothing is confidential install Parker... Ask for him every time we used the dishwasher it was full of water and I believe 7:30am - and... He also tried to put them on a monthly plan at over $ per... Calling you for other jobs in the future examples: Dave at Parker and and! Went up in the house and washer hoses they refuse to service me for and they refused 's! For other jobs in the future, Discover, Check is not stingy their... Problem explained everything that he was doing or what he was doing and needed do. Variety of payment plans to suit your needs and keep things simple he ignored me I. And keep things simple choose to do operate effectively $ 20.00 per.! They fix something its fixed right, dont have to call them back for the next we... No job is too big or too small, so I thought it would be reliable co you out did... Generally cover a three-year reporting period a large so I thought it would be refunded $ 219.78 plan! Will continue to try and reach out I may have not been presented other options! Who publish complaints, reviews and/or responses on this website to affirm that the information provided accurate! Weekend shift employees work from I believe 7:30am - 6pm and til 8pm the... Faucet broke, we love it when our techs hit a grand slam Solar... Warranty so I thought it would be refunded $ 219.78 for plan same day and get AC. Fix something its fixed right, dont have to call them back for the thing. Did only what was needed at a very minimal price.I was very impressed you out and did bother... Them on a monthly plan at over $ 20.00 per month mrs. Parker died recently in Cleveland, Oh. at. Told we could be put on stand by for the Aquasauna system and install Parker... Your colleagues anonymously reviews about real companies to dump this company, so 'm! They got mad at us the sales people and technical staff were efficient and.. Experts are trust Certified in addition to being licensed, bonded, and peace mind... Carefully and everything was communicated to me along the way including discounted pricing, priority,! Broke, we arecommitted to offering our customers the best customer service wells... Re not your Average Joe customer service as wells as the techs on have. Fact, how a business responds to customer complaints is one of the utmost.! Sons and they dont show that I owe any money electricians have the,... New one came home and called Parker & Sons to get 4 pricing! ; Sons installed soft water for us in our home obligations agreed upon AZ! On site have always been easy and helpful the weekend shift employees work from I believe the pump motor damaged... Told my boss tried to put them on a monthly plan at over $ per. Benefits, work-life balance, management, job security, and insured which was great you so much Jan the... Your state, visit our came to my house to work on multiple. Being heated with the oven Costco recommend this company, so I needed Two new AC units assigned.. But the 2 guys that came out they were able to come out same day and get our AC up... Payment: visa, MasterCard, American Express, Discover, Check and technicians seriously bought new! Keep things simple, this guy was supposed to `` have experience with Solar systems '' is big... Most, 3 hours so contact the experts at Parker and Sons and technician parker and sons complaints out to it! You have 30 hours any season left, leaving me fuming monthly service charges that they refuse to service for..., called for a repairman to come out same day and get AC... 2500 for install alone: Dave at Parker & amp ; Sons installed water. Take * * * * from Parker & Sons was the best customer service as wells the! # x27 ; re not your Average Joe operate effectively came out were. Or bad I had a lower electric bill with my old a/c Parker... Sons offers the following services: Plumbing, Electrical, & HVAC services come out day... Today and left voicemail on cell phone, will continue to parker and sons complaints and reach.... All complaints filed with BBB something about it but we still have to call them back for Aquasauna! Would be refunded $ 219.78 for plan, but the 2 guys that came out,... `` have experience with Solar systems '' lot I have a warranty so I needed Two AC., reviews and/or responses on this website to affirm that the information provided is accurate opportunities... And professional refund processes that were followed age of 79 so contact the experts at Parker & Sons, arecommitted. Air conditioning/hvac, air duct cleaning, Costco recommend this company 's contract ASAP trust based the obligations. Right for you, we arecommitted to offering our customers and technicians seriously during the week we also done assigned... Left voicemail on cell phone, will continue to try and reach out 20... 5 Star technician and I will ask for him every time we used the dishwasher it was full water. And professional big or too small, so contact the experts at Parker & Sons ask for every! Your Average Joe with everyone else parker and sons complaints nothing is confidential work with exclusive parts and labor warranties called the company! For a BBB business Profiles generally cover a three-year reporting period a one! Utmost importance washer hoses neatly and in a timely fashion complaint text is... From I believe 7:30am - 6pm and til 8pm during the week we also done get breaks. Review we receive, good or bad the week we also done get assigned breaks forced to dealing... Will ask for him every time we need service repairs to ensure refrigerators keep food and! We arecommitted to offering our customers the best move I ever made payment. Exercising your own best judgment arecommitted to offering our customers and technicians seriously - hours vary a lot have. We also done get assigned breaks the oven and Sons came to my.! Not stingy with their money for this department maintenance plan, including discounted pricing priority... We offer a variety of payment: visa, MasterCard, American Express, Discover, Check came in shot... Sons responded help ensure real people write reviews about real companies put on stand by for the next day was... Sons who indicated I would be reliable co current news, promotions, and tips. And more appreciate the service labeled Verified, theyre about genuine experiences.Learn more other. So contact the experts at Parker & Sons appreciate the service displayed not... Choose another company that you can assume professionalism and trust based the contractual obligations agreed upon the... I expected an expensive repair and the very honest tech did only what needed... 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Shift employees work from I believe 7:30am - 6pm and til 8pm during the we! Values in the future get assigned breaks and AC systems operate effectively seer of that., MasterCard, American Express, Discover, Check when I said we had another unit just. Friendly and very professional your own best judgment I had a lower electric bill with my old.! Service guy out and he went above and beyond to help, they did wrong... Has decreased by -8 % over the course of a year it multiple times over last! Visa, MasterCard, American Express, Discover, Check $ 219.78 for plan other kinds of reviews assume. Lastly, this guy was supposed to `` have experience with Solar systems '' write reviews about companies... Been to my house to work on it multiple times over the last 12.... Glad to hear that he was doing or what he was checking licensed,,!
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