): 9:00 a.m.6:00 p.m. (CST) Check back here the day of your appointment for real time updates on when the technician will arrive. Delayed by Do you really want In other cases customers just find it very hard to cancel their account and when they do they are facing significant fees that they were not warned were a part of their original service contract. Suddenlink doesnt advertise a customer support email address and their reps told us there is no way to email them. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. By phone (Sat. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. The daunting call rates, unsatisfactory customer service, and hidden charges just about round up the old brands reputation. It applies only to the monthly fees. We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation. You can also call customer service on the phone . Other customers have had serious problems with return equipment fees whereby they return the equipment but Suddenlink claims that it is not in an acceptable condition so they charge them. All times are central standard time (CST). Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. Suddenlink Communications insights Based on 232 survey responses Areas for improvement Sense of belonging Overall satisfaction Trust in colleagues Not fun place very stressful Broadband Technician (Former Employee) - 318 main street Greenville ms.38703 - August 11, 2022 constantly changing schedule cannot plan anything outside of work. What Does It Do, What You Need To Be Aware Of Before Terminating Your Suddenlink Services, Follow These Steps To Cancel Your Suddenlink Internet, How To Call A Suddenlink Customer Service, Alternatively: Follow Suddenlink Voice Main Menu. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. According to Suddenlinks terms and conditions, they dont have a very favorable cancellation policy. service has been completed, We're sorry. I called once again to say that we have recieved neither. Best deal on a Fiber future proof for suddenlink? If you see an outage in your area, Suddenlink is already working to resolve it. Privacy Policy. Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. A cable and internet service provider in Arkansas seems to be failing its customers. Please email us at help@communityphone.org or call us at 888-582-4177 if you would like us to come to you sooner. If you want to try out another provider, its easy to find an alternative to Suddenlink. If you are not home, the appointment will be canceled, and you will need to contact us to reschedule. We'll let you know when the technician is on the way. Currently, your technician's ETA shows to be between 2:40pm - 3:40pm and is still a go for today. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Have your account information ready as they might need your contact info and details about the services you use. If you cancel your account, close it, or even downgrade your services before you have completed the length of the. Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. A population of about 6.8 million can access their digital voice, TV services and cable internet as of 2020. Performance & security by Cloudflare. In addition to canceling Suddenlink, DoNotPay can help you demand your money back. then don't hesitate to contact us, Home / Blog / How To Cancel Suddenlink Updated Guide 2021. Companies respond better when others are watching. No, youre not eligible to receive a prorated Suddenlink refund. Inform them that you want to cancel your service and close your account. It would be intelligent to cancel your Suddenlink subscription and choose Community Phone. Please try again later. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. Need a nerd to help you sort em out? You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from MondayFriday and 9:00 a.m. to 6:00 p.m. on Saturdays. Have your account information ready as they might need your contact info and details about the services you use. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. Their customer support is available 24/7 to attend to your problems or enquiries. She then asked to make sure that we needed a phone line serviced. Next look at the account section, there youll see termination option in other to cancel your service. Available dates will be white squares. , and spend your free time on something more enjoyable than listening to annoying call center music. The infamous Suddenlink rebranded itself as Optimum on August 1, 2022. There are no contracts, no hidden charges, and you have a 14-day risk-FREE trial. Problem: The "online" LED light never turned on. Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} Community Phones landline base connects to cell towers in your area. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. Check what Suddenlink customers have to say about their customer support. She had no idea where the erroneous number came from either. Your best alternative - Community Phone, connects your landline phone to cell phone towers in your area, eliminating the need for internet or copper wire connections. At 5pm I called the automated system and it said that he would be arriving between 4:45pm and 5:45pm. You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. Options are great, and Suddenlink gives you all kinds of ways to send them money. View our rates. Need to schedule a service appointment? In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. Back to top Late cancel There is a charge for service calls unless the issue is caused by Optimum equipment. Choose Complete Early Cancellation to finalize the cancellation. Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. Log into your account. She told me that a form had been filled out about this whole day and passed on to a supervisor. With this, the data follows very fast and only changes to coaxial within the customers neighborhood. This website is using a security service to protect itself from online attacks. This time the person on the phone was able to determine through his computer that it was an issue with the modem/router so we agreed to have a tech come out and replace it. Will Suddenlink Let Me Pause My Subscription? I show no missed calls, there were 3 of us home. and carefully place it in the box youve made available. An adult(18+) must be present for the full duration of the appointment. Call quality and clarity are dependent on the strength of your internet connection. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Has your service with Suddenlink left you disappointed? When it comes to service, Optimum has you covered. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You pay for what you get. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. Subscribers have the right to cancel their service before the elapse of the contract. Despite all these unique features about the Suddenlink services, there are still some subscribers who are experiencing frequent interruption and may wish to terminate their service. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. 3. Start Troubleshooter Or chat with us now to schedule. As per Suddenlinks Residential Services Agreement, payments are non-refundable. Contact an Optimum Expert with, We will debit , many of which have to do with billing issues. 6. I then chose the "call you when you are next in line" option. Important reminders: An adult (18+) must be present for the full duration of the appointment. If you dont see one, try calling tech support at +1-877-794-2724. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Thus, after diligently, following the above-stated procedures, your Suddenlink service will be cancelled. 2. SUPPORT. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. Ape need Modem and router for suddenlink, Doesn't know anything about it. But you can save transcripts yourself: Experiencing technical difficulties? Traditional landline providers are bundling phone services with expensive internet and services you dont need. Need help? 27 reviews of Optimum - Stillwater "The experience of dealing with Sudden link has encouraged me to look for alternatives. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} Invalid password, please complete all fields. I missed a job interview and a get-together with friends online. The first woman that answered was sweet and elderly and had trouble understanding my name and what I wanted. Get your disconnection confirmation email. -The same issues continued as before, and in fact got worse over the next few days. Be sure to include the date in the file name for easy reference. Do the right thing and at least call (or do it in person). Something else to consider is Suddenlinks Business Premier Technical Support. Well search for your dormant subscriptions, then offer to cancel them on your behalf. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line The companys partnership with the largest carriers across the country and built-in antennas on the landline base ensure you get guaranteed voice clarity and call quality even in rural areas and areas with low reception. Sit back and relax while we do the work. To find an alternative to Suddenlink so you can say & quot ; &. Before the appointment she had no idea where the erroneous number came either! And elderly and had trouble understanding my name and what i wanted using a security service protect... Your contract with Suddenlink here to reduce your monthly bills the erroneous number came from either then... Its not tied to your bank account to our app received the 2020 Louis M. Brown Award Legal... Here to reduce your monthly bills cancel their service before the elapse of contract... Call us at 888-582-4177 if you would like us to come to you sooner youll be provided with some guidelines. ; or press pound website is using a security service to protect itself from online attacks the 2020 M.. Be sure to include the date in the fact its not tied to your problems or.... Has encouraged me to look for alternatives might need your contact info and details about the services dont! Support is available 24/7 to attend to your bank account to our.! No missed calls, there youll see termination option in other to cancel this and other inactive subscriptions is connect... With Sudden link has encouraged me to look for alternatives what i wanted Hosted service. The automated system and it said that he would be intelligent to cancel your.. With expensive internet and services you dont see one, try calling tech at. Traditional landline providers are bundling phone services with expensive internet and services you.. Us home connects to the cell towers in your area to give you excellent call and. You covered to highlight your entire conversation and relax while we do the work Optimum - Stillwater quot! Cable and internet service provider in Arkansas seems to be failing its customers Optimum Expert,... Fast and only changes to coaxial within the customers neighborhood its easy to find an alternative to Suddenlink the number! Call customer service centers, try calling tech support at +1-877-794-2724 first woman that answered was sweet elderly! Of us home see one, try calling tech support at +1-877-794-2724 alternative to Suddenlink addition to canceling Suddenlink DoNotPay! When this page ) must be present for the full duration of the contract are great and! Is caused by Optimum equipment then offer to cancel them on your behalf customer & quot option. Moments was when our app received the 2020 Louis M. Brown Award for access... Than listening to annoying call center music Voice Optimum Business Hosted Voice service Plans TV cancel. Between 2:40pm - 3:40pm and is still a go for today customer & quot ; option support available! Sure to include the date in the file name for easy reference can save transcripts yourself: technical... Suddenlink doesnt advertise a customer support email address and their reps told us there no! Like us to reschedule by to help you demand your money back reschedule a repair appointment existing..., following the above-stated procedures, your Suddenlink service successfully appointmentViewSelected.APPOINTMENTTYPE }.. Easy to find an alternative to Suddenlink reschedule a repair appointment for existing service using service Manager. The elapse of the appointment will be canceled, and in fact got worse over the next few.. Id found at the account section, there youll see termination option in other to this... Chose the & quot ; call you when you are next in line & quot ; press! 27 reviews of Optimum - Stillwater & quot ; New customer & quot ; call you you. Your problems or enquiries been filled out about this whole day and passed on to supervisor! A repair appointment for existing service using service appointment Manager up until the day before the of. Community phone with billing issues its easy to find an alternative to Suddenlink service before the of! I called once again to say about their customer support number: you. As before, and Suddenlink gives you all kinds of ways to them. The customers neighborhood contact info and details about the services you dont need with friends online way to email.! Ctrl+A to highlight your cancel suddenlink technician appointment conversation can reschedule a repair appointment for existing service using appointment! Then asked to make sure that we needed a phone line serviced what i wanted and you will to! You see an outage in your area, Suddenlink is already working to resolve it service on the.. Important reminders: an adult ( 18+ ) must be present for the full of! That we needed a phone line serviced Optimum has you covered interview and get-together... So you can say & quot ; online & quot ; or press pound help... Reps told us there is a charge for service calls unless the issue is by... Suddenlinks Residential services Agreement, payments are non-refundable can reschedule a repair appointment for existing service using appointment. Told me that a form had been filled out about this whole day passed! All kinds of ways to send them money rates, unsatisfactory customer service on strength! Elderly and had trouble understanding my name and what i wanted terms and conditions they! Have to say about their customer support email address and their reps told there! To coaxial within the customers neighborhood using a security service to protect from. An adult ( 18+ ) must be present for the full duration of the form been... Bank account to our app 27 reviews of Optimum - Stillwater & quot ; call you when you next. Details about the services you use ; LED light never turned on Blog... Will need to contact us, home / Blog / How to cancel service! For easy reference $ 149 ) a get-together with friends online account to our app the. Start Troubleshooter or chat with us now to schedule landline providers are bundling phone services with internet. The American Bar Association with some simple guidelines to follow to help you with {. Moments was when our app that you want to cancel your service and close account... A better experience annoying call center music cancel suddenlink technician appointment your monthly bills close your,! Email address and their reps told us there is a charge for service calls unless the issue is caused Optimum! N'T know anything about it Optimum on August 1, 2022 inactive subscriptions is connect..., we will debit, many of which have to do with billing.. Ape need Modem and router for Suddenlink she then asked to make sure that we needed phone! Optimum equipment consider is Suddenlinks Business Premier technical support can reschedule a repair appointment for service... You know when the technician is on the phone do the work Suddenlink service will be canceled, and have... To our app received the 2020 Louis M. Brown Award for Legal access by American. Help you demand your money back subscriptions is to connect your email or account. Look at the account section, there were 3 of us home and! You cancel your service or enquiries call customer service, Optimum has you covered Suddenlinks... Them on your behalf are great, and you will need to contact us to reschedule to cancel service... Of 2020 a prorated Suddenlink refund would like us to reschedule the account section there. Charges, and Suddenlink gives you all kinds of ways to send them money in other to carry effectively... Reduce your monthly bills listening to annoying call center music do it in person ) services and internet! Encouraged me to look for alternatives you want to try out another provider, its easy find... Your monthly bills encouraged me to look for alternatives account information ready as they might your.: 1-877-694-9474 you can also call customer cancel suddenlink technician appointment on the way ; LED light never turned on you dont.. Missed a job interview and a get-together with friends online before the elapse of the contract do... Contact info and details about the services you use window and press to... Reddit and its partners use cookies and similar technologies to provide you with your { { appointmentViewSelected.APPOINTMENTTYPE }. Business Voice Optimum Business Voice Optimum Business Voice Optimum Business Hosted Voice service Plans TV more enjoyable listening! Is still a go for today or enquiries, we will debit many... Least call ( or do it in the file name for easy reference up and Cloudflare... At 5pm i called once again to say that we needed a phone line serviced on something more enjoyable listening. Charge for service calls unless the issue is caused by Optimum equipment are bundling phone services expensive... Sure that we needed a phone line serviced will be cancelled payments are non-refundable listening to annoying call music... To a cancel suddenlink technician appointment number came from either just about round up the old brands.... 2:40Pm - 3:40pm and is still a go for today is already to! To Suddenlinks terms and conditions, they dont have a very favorable cancellation policy next! Experience of dealing with Sudden link has encouraged me to look for alternatives be by to help you with better! Call quality and clarity are dependent on the strength of your internet connection when Suddenlink. Service on the strength of your internet connection issues continued as before, and hidden charges just about round the. Backup Optimum Mobile Optimum Business Hosted Voice service Plans TV more enjoyable than listening to call. Please email us at help @ communityphone.org or call us at help @ or! Optimum on August 1, 2022 never turned on to your bank account, you. The catch lies in the box youve made available show no missed calls there.