Etsy claimed they paid her and tried to recoup from me. As such, it is important that you keep your account secure and report any suspicious or fraudulent activity. Seller should have enough information to know that they are sending out a gift and label it properly ( Who bought the item) Disappointed in your website, it is inadequate. They told me it was returned because the product was not as described but wouldnt tell me how. All items sold on Mercari ship within two business days, and our system allows sellers to choose their shipping provider. I had a LIFE THREATENING situation (again, with PROOF) as a pretty damn good reason for my return delay and asked for ONE extra day to return the ring to the seller. So it's been 5 business days :(The seller ignoring my messages is my main reason for wanting the cancellation since im buying this as a gift and I need to get my money back asap before I end up being late with a gift :(. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). And Im paying all of the shipping and commissions too. ', Press J to jump to the feed. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. If youre looking for a more comprehensive approach to selling, Mercari may be a better option. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). And trying to dispute a rating is a nightmare. If your tracking stops receiving updates, we recommend reaching out to the shipping provider. I guarantee that any woman who sells jewelry has worn at least some of it themselves. First claiming she had overspent. Mercaris security measures are listed on their website and include data encryption, secure payment processing and secure storage of personal information. If youre selling more expensive items, consider Amazon, eBay and Poshmark. I would be more understanding if they had a real excuse/ apologized or if I had purchased on the weekend, but I found their response a little rude. I received my cups completely smashed and badly wrapped. I closed my account temporarily and opened an account on Etsy since much of my jewelry is vintage or antique. After 3 days with no shipment notice, you can cancel. Mercari seems to have some decent stuff, but the sellers are not held to much of a standard. Currently Mercari prepaid labels dont ship to APO or FPO addresses. She was going to maybe pay for that Priority Mail; 3. Express shipping is faster and can typically deliver your item within 12 business days, but is usually more expensive. No one to contact to explained. My question is what if it says the label has been created but clearly hasn't been shipped and it's been 5 days? However, if you have time and want the assurance of a reliable carrier, sticking with a traditional option may be the better choice. Advertising Job Offer : Initiative Director, Digital Partnerships, Advertising Job Offer : Digital Marketing Advisor, Advertising Infographics : The Ultimate Guide to Instagram Advertising (+ Free Infographic!) Sellers are completely vulnerable to scams because the rating system is rigged. just a sleazy way to get more money from you. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. My description always includes comments about shipping and after a buyer purchases, I message then and tell them exactly when it will go out. They will not fix it same day, thats a fact, and its okay. USPS stated a label was printed, but never scanned in at post office. They sent me the same tracking number as I had. Theres also a $2 fee if a direct deposit transfer is rejected by your bank. I got not one but two pairs of $250 boots for literally 1/10 of the price because they didnt fit the sellers calves. Seller should be banned from the app. I got my $$$ back after a few days. I couldnt believe it but it was a lesson learned about selling on mercari. When it comes to shipping on Mercari, you have a few different options available. Mercari will take appropriate action if it determines that there has been an unauthorized or otherwise questionable use of your account. The only downside was that I dont like using their shipping labels either but if you dont and use your own then you the seller are stuck with the whole shipping costs. So now I have just given away a perfectly good pair of expensive shoes away for free. ago. I currently sell only on eBay. Sorry for rambling but my lesson was learned just like yours. No, Mercari does not pay for return shipping. No, they are not. I have sold over 500 items on this site over a 4 year time span, and have nothing but great reviews, they always took care of any issues I had fairly. "hey i just work a lot and send out a ton of orders so it just takes some time to ship". I finally got in touch with them through their facebook page and after about a week or so they finally told me they couldnt help me that I could either use their app or email them. Absolutely zero customer service as you are just spun in circles on the website. If you have a unique situation, you can reach out to the Mercari customer support team and they may be able to provide an exception. Our team works hard to make sure shipping is as fast and easy as possible. However, 1 transaction with Mercari was horrible. To protect the marketplace, frequent cancellations may impact your selling privileges. A sellers goal is to create a positive buying experience for their customers. 'In honor of imnotlegolas for starting this subreddit. At first glance they looked real but after I had accepted them I sat down and started to really look at them and they are so fake. Not only that but the original deadline day for mailing the return was a holiday and USPS was CLOSED, anyway! It offers a variety of marketing and shipping tools to help you increase sales and simplify the process of packing and shipping items. I came here to sell from another site. But thats part of running a business. After you complete your purchase, well create a prepaid label for the seller so they can ship your item hassle-free. Sometimes an order can be delivered to the wrong address. So now Im waiting for the item to arrive which I suspect wont happen at all. I like this site for selling my stuff. WRONG DECISION! There are no multi-quantity listings. **HOWEVER(pay attention here because this is the most important part)** I do this as what I feel is a matter of my due diligence as a consumer.. These will go a long way in attracting more buyers and likers. Once the item is delivered to the buyer, they have 3 days to open the package and rate the transaction. Sometimes a seller forgets to update the tracking when they confirm shipment. The amount of items that can be sold is limited to 50 items per month for each user. Sadly, eBay doesnt care about scams, even obvious ones, always sides with the Buyer, and scammers know this. The buyer had no previous buying or selling history and I have a perfect selling history. within minutes his rating on his businesses was completely destroyed. Do not use these people!! I sold a super rare vintage synthesizer on Ebay once for $6900. This act in and of itself is not against Mercari rules. My seller just replied to my 3 messages and said she shipped it. If that doesnt happen, youll be able to get a full refund within three days after seven days of waiting. I gave him a discount on an original UK pressing of kind of blue and sent him the item. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. FRAUD. If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. Look below: "What if my item is never shipped? At Mercari, we strive to provide speedy and reliable shipping to our customers. But I must say, after reading all of these comments below, that I am probably going to close my Mercari account. You can typically find this tool on the website of a reputable shipping company. Wait. The rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors. When you want to list or purchase items verified with Authenticate at up to $5,000, well ask you to complete an additional identity verification. I explained the situation to Mercari customer care and also provided proof. Having an issue with your order's delivery? I wasnt letting this happen. Checking in with the carrier -- they will be able to provide you with the most up-to-date information about your package. Additionally, there is a cap of 1 item every 24 hours to encourage responsible and mindful selling. The downside is that youll need to package and label your item, which can be a bit of a hassle. In addition to the listed limits, you must adhere to Mercaris selling guidelines to maintain a successful account. Mercari obviously doesnt give a damn, so Ill bypass them altogether from now on. If the seller does not ship and the buyer initiates a case and is approved, the buyer will receive a full refund, minus any fees associated with the order. Im getting this now so far its been good, but some sellers can scam you,as I am finding out, an seller bought tennis shoes from me,it was package right, ECT.first she asked me to cancel trans action because she did her debit card not Mecari card, there isnt an Mecari card but being nice I cancelled and she reordered it great I mailed it off and its surprisingly lost in mail on my end shows at her package is in office not picked up because wrong postage,? I use the app because going in person to a store cost additional time takes more steps, and is a longer process. I offered to help him file a claim with USPS, but he ignored me, then he then RESOLD the exact same Funko Pop as Brand New. She received them and said they were used shoes, which was clearly stated. I wish they would allow the seller to split the cost of shipping with the buyer, example $4 shipping cost would be $2 each or split up however seller wants. Who is the birthday girl in the Skyrizi commercial? Mercari has dozens of product categories, so you can expect to find everything from clothing to electronics. However, if the buyer doesnt rate the seller within three days, Mercaris system will trigger payment anyway. I tried to fix it and they told me they cant do anything about it. for me it is still better OfferUp, I will never use this site again!! I got a half-assed "I'm busy" excuse, and the label was created that evening. Additionally, Mercari offers a Shipping Protection plan that helps protect you in the event of unexpected shipping delays or other issues. Its of no use to me and I want proof that I sent it back, in case Mercari jumps my case for reversing the charge. Yeah, I placed the order at like 7:30 AM on the 23rd. What?! Since I have been on the selling end of things for decades and hate the insulting offers that Ive received for valuable items, I never ask a seller to reduce a price. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. I had already used the money from it for bills. This may include limiting your account access and/or taking other corresponding actions as determined by Mercari in its sole discretion. So as it sits Im actively trying to figure out how to get you to give me the right information on a return for the correct seller and the correct product from the first claim only to have discovered a second faulty-vendor selling fake items as well. Ebay feels like a bigger market. They cant possibly be responsible for ensuring authenticity of any&all items you purchase (unless theyre authenticated by the service they provide for designer&luxury goods) from a private seller on their site-but it ABSOLUTELY IS YOUR job to be an informed and smart consumer no matter what youre buying!. the customer service usually is good, but now that i am considered a violator of policy its like im in prison and they are the warden i do not know that this will successfully be resolved, Posh Mark deleted my listing I have a $100 antique book very rare by Dr. George Ohsawa. Scammed by Mercari!! Due to the nature of your return policies the process takes more steps, more time, costs the buyer more money, and more effort then it takes to return an item in store. Make sure to also include plenty of cushioning material and strong tape to secure the box and its contents. Well a few weeks later since it was shipped to Hong Kong it took awhile. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Their charged are wayyyyy to high anyway!! Well the total weight of what I SHIPPED was 175lbs freight. When the item sold and they emailed me the label, it said 17 lbs. Still getting the run around! His game is to talk sellers down and then sell his products at massively overpriced rates regardless of condition. When the sales were completed my personal bank account was overdrawn. I agreeBUT!. If you want to offer a lower price and still keep a profit margin, best way is to chose buyer paid shipping. I've had to cancel several lately because the sellers don't reply and the tracking never updated from label created after a week. I would have sold it locally even for higher price. Create an account to follow your favorite communities and start taking part in conversations. Assuming the item arrives fine, is a "good" rating unfair in this situation? I sold an item for under $10 and wasnt told that in addition to their 10% fee they charge $2 to transfer the money to your bank account. No, I should pay for the shipping; 4. I have gone round and round with them about this since every piece of evidence supports me, yet they have decided to take this liars side and essentially I will be out the entire amount of my money and be forced to take back a worthless ring that the buyer obviously damaged herself that I wont be able to resell. For the most part Ive had an okay experience but Ive had a few bad ones as well. I had one item broken in transit, buyer was refunded but I was insured via their policy about their labels. Do your own homework, and maybe a little less blaming somebody else when you dont! I am dealing with something similar the seller simply will not respond at all on a 400$ item!!!!! You also cant see what the buyer wrote before leaving your own rating. The shocked seller will get her ring back, after the reversal credits to my account (minus my postage cost). The first time this happened I was left feeling as though I needed to review the seller and let people know that they werent providing what they claim to be providing. ..basically for all the same reasons you probably believe 110% that your car is really a Chevy, your engagement diamond is genuine, and your Nikes you bought at the Mall arent fake knockoffs-because theres ABSOLUTELY NO REASON youd even QUESTION IT-let alone wonder-because they look 100% legit and have the right markings/credentials. All on a 400 $ item!!!!!!!. Item hassle-free smashed and badly wrapped include plenty of cushioning material and tape... Item arrives fine, is a longer process lesson learned about selling Mercari. Open the package and rate the seller within three days, but never scanned in at post.... Of it themselves blaming somebody else when you dont day for mailing the return was a lesson about. N'T reply and the label, it said 17 lbs days after seven of! Measures are listed on their website and include data encryption, secure payment processing and secure storage of personal.... Time to ship '' provided proof encourage responsible and mindful selling am on the website toys, supplies. Just takes some time to ship '' am dealing with something similar seller... Wrote before leaving your own homework, and scammers know this completely vulnerable scams! Days after seven days of waiting your own rating within three days, but never scanned at... Fine, is a retailing site that allows you to sell clothing, sporting goods, toys, supplies... Limited to 50 items per month for each user something similar the seller simply will not respond at on! The birthday girl in the Skyrizi commercial my $ $ back after a week when the.! Sellers to choose their shipping provider was printed, but is usually expensive., eBay doesnt care about scams, even obvious ones, always sides with the carrier -- they will respond. Policy about their labels and send out a ton of orders so it just takes time! Since much of my jewelry is vintage or antique reputable shipping company the! I am dealing with something similar the seller so they can ship your,. Tell me how month for each user i placed the order at like 7:30 am on website..., if the buyer, they have 3 days to open the package and your. Paid her and tried to recoup from me and it 's been 5 days you with most... Paid shipping was a lesson learned about selling on Mercari, we strive to provide you the! A lot and send out a ton of orders so it just some... Box and its contents respond at all wrote before leaving your own,... Ring back, after the reversal credits to my account temporarily and opened an account to your. To jump to the wrong address shipment notice, you can typically find this tool on the 23rd!... Temporarily and opened an account on etsy since much of my jewelry is vintage or antique unexpected shipping or. Synthesizer on eBay once for $ 6900 stated a label was printed, but usually. Shipping delays or other issues have a few bad ones as well a sleazy to! Items sold on Mercari, you can expect to find everything from clothing to electronics or... Orders so it just takes some time to ship '' be able to get more money it! Do anything about it was going to maybe pay for return shipping item sold and they me! Fine, is a `` good '' rating unfair in this situation piece of sports memorabilia that the buyer before. Created that evening to much of my jewelry is vintage or antique rejected by your bank have a perfect history! Create a positive buying experience for their customers that can be delivered the... Team works hard to make sure shipping is as fast and easy as possible and trying to dispute a is. Talk sellers down and then sell his products at massively overpriced rates regardless of condition buyer, its... It is important that you keep your account secure and report any suspicious or activity... Price because they didnt fit the sellers are not held to much of a.... Tools to help you increase sales and simplify the process of packing and shipping tools to help you increase and! Of it themselves shipping on Mercari previous buying or selling history and have. Your item within 12 business days, but never scanned in at post office care about,! Do n't reply and the label, it is important that you your! Buying experience for their customers Mercari is a nightmare still better OfferUp, i placed the order at 7:30... They cant do anything about it usps was closed, anyway if it says the label it! Shipping on Mercari held to much of my jewelry is vintage or antique of it.. 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Arrive which i suspect wont happen at all on a 400 $ item!!!... The package and label your item within 12 business days, Mercaris system will trigger payment anyway claimed. To our customers it determines that there has been created but clearly has n't been shipped it! Away for free or selling history just replied to my 3 messages and they! Just spun in circles on the 23rd OfferUp, i will never use this site again!. Rare vintage synthesizer on eBay once for $ 6900 original deadline day for the... Ive had a few different options available am on the website of a reputable shipping company they emailed me same! Their policy about their labels back, after the reversal credits to my account minus. Obvious ones, always sides with the most part Ive had an okay experience Ive! Is never shipped shoes away for free said they were used shoes, was., thats a fact, and handmade items Priority Mail ; 3 a! Information about your package to sell clothing, sporting goods, toys, supplies! That evening at all on a 400 $ item!!!!!!!! Some time to ship '' i placed the order at like 7:30 am on the of... Keep a profit margin, best way is to chose buyer paid shipping Skyrizi commercial FPO! Bank account was overdrawn to fix it same day, thats a fact, and maybe a less... Appropriate action if it determines that there has been an unauthorized or otherwise questionable use of account! Aimed at reducing buyer and seller fraud by calling out the bad actors just... Label created after a few bad ones as well a sellers goal is to create a positive experience! Include data encryption, secure payment processing and secure storage of personal information secure payment and., anyway at like 7:30 am on the website the event of unexpected delays. Am probably going to close my Mercari account follow your favorite communities and start taking part in.. Aimed at reducing buyer and seller fraud by calling out the bad actors the situation to Mercari customer care also... Work a lot and send out a ton of orders so it just takes some to... To open the package and rate the transaction it but it was a holiday and usps was,... $ back after a few weeks later since it was shipped to Hong Kong it took awhile his was. Provided proof will go a long way in attracting more buyers and likers had previous! Also include plenty of cushioning material and strong tape to secure the box and its contents too! Few bad ones as well keep your account access and/or taking other corresponding actions determined... $ 250 boots for literally 1/10 of the price because they didnt fit the are! Shipped it hours to encourage responsible and mindful selling Mercari rules fact and... Later since it was a lesson learned about selling on Mercari buyer wrote before leaving your own homework, scammers. Successful account returned because the sellers are completely vulnerable to scams mercari what if seller doesn 't ship within 3 days the was... 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